FAQ

What people ask us before buying.

Knives and sets

What’s in the Complete Set?

Gyuto Kaen 20 cm, Nakiri Kaen 18 cm and Petty Kaen 9 cm, each with its protective sheath. They’re the three pieces that cover any recipe: the Gyuto for meat, fish and most of the work; the Nakiri so vegetables come out in perfect slices; the Petty for peeling and details.

Why does the set cost less than the knives separately?

Because we want you to start with the full kit. Separately they add up to €289.85; the Complete Set costs €219.95. You save almost €70 and skip the decision.

What’s the difference between the three sets?

The Essential Set (Gyuto + Petty) is the starting point: one big knife and one small. The Complete Set adds the Nakiri for vegetables and is the one we recommend to almost everyone. The Master Collection includes all six knives: Gyuto, Nakiri, Santoku, Bunka, Kiritsuke and Petty.

How do the sets work in the store?

On the home page, under Kaen sets, tap the button for the set you want: its knives go into the cart in one go and the set discount applies automatically. You can also add the knives one by one and enter the set code (SETESENCIAL, SETCOMPLETO or COLECCIONMAESTRO) in the cart or at checkout.

What is each knife for?

Gyuto (20 cm): the chef’s knife, for almost everything. Nakiri (18 cm): straight edge, the vegetable specialist. Santoku (18 cm): the light all-rounder. Bunka (18 cm): a santoku with a precision tip. Kiritsuke (20 cm): straight spine for push cuts, fish and sashimi. Petty (9 cm): precision, peeling and details. If in doubt, take the 30-second quiz.

Are they suitable for beginners?

Yes. A good knife is what improves your cooking fastest: you cut with less effort and more safely. The Santoku, with its rounded tip, is especially easy to master.

Care

How do I look after them?

Wash them by hand with warm water, dry them straight away and keep them in their sheath. Never in the dishwasher. A few strokes on a honing rod or stone every few weeks keeps the edge like day one.

More in the care guide.

Shipping, returns and payment

How much does shipping cost and how long does it take?

Shipping costs €9.99 to Europe, the US and Canada, and it’s free over €150, with no exceptions by country. Delivery in 5–8 business days. And if your order takes longer than 8 business days, we refund 10% of the amount, without you having to claim anything.

What if I’m not convinced?

You have 30 days to try them in your kitchen. If you don’t love them, send them back and we’ll refund the full amount.

Can I pay in instalments?

Yes. At checkout you can choose Klarna and pay in 3 interest-free instalments with no fees: the first when you buy and the other two every 30 days. We also accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay. Payment is processed by Shopify: we never see your card details.

More in Shipping and delivery times and 30-day trial and 3-year warranty. Another question? Email us at customer@kaen.shop.